WPS+ Terms & Conditions
1. This Agreement governs the relationship between you (the person that purchased our service) as the consumer of our service and us/we/WPS+/Walkers Property Services ltd, as the supplier of those services. By subscribing to Our service You agree to be bound by the terms of this Agreement. Should a conflict arise between this Agreement and any other part of this website or any other literature, this Agreement shall take precedence.
2. A WPS+ subscription enables homeowners to call upon a number of pre-agreed home repair services referred to below as Services Included, in exchange for an ongoing monthly or yearly fee.
3. Dedicated Home Manager
3.1 During Your membership of WPS+, we will allocate a dedicated Home Manager to your account. This person will be responsible for managing your account and liaising with you on any repairs to be carried out on your home.
4. Ad Hoc callout visits
4.1 Ad Hoc callout visits are intended to deal with any non-emergency repair to your home which is listed in the "What's included?" section on the WPS+ information page on this website, provided that the defect is deemed by us to be capable of being repaired by one of our tradespeople within a continuous five-hour period including time onsite and time collecting parts, materials and disposing of waste. We endeavour to attend to Ad Hoc repairs within six days.
5. Emergency callout visits
5.1 An Emergency callout is intended to deal with a Home Emergency. A Home Emergency is an event that has a real risk to your health or a risk of causing immediate damage or further damage to your home or compromises your home’s security. Emergencies tend to arise from sudden and unexpected events and usually require immediate or almost immediate attention.
5.2 The purpose of a Home Emergency visit is to deal with the immediate emergency by neutralising or mitigating its effects, it will not repair the damage which results from investigating or mitigating the emergency. We aim to attend emergency callout visits within six hours.
6. Our Tradespeople
6.1 Your membership of WPS+ entitles You to multiple visits by our tradespeople to your home in order to carry out Services Included as agreed at the outset of this Agreement or as subsequently amended in writing. “Tradespeople” is the generic term we use to describe our employees and contractors who are made up of multiple qualifications, skills and professions including general home maintenance professionals, carpenters, decorators, plumbers, heating engineers, electricians, gardeners, plasterers and numerous other Trade professionals.
6.2 We undertake as part of this Agreement that whatever the particular Works that are scheduled to be carried out during a visit, the Tradesperson that attends Your home will always be appropriately qualified for that purpose and will carry out their Work with due care and skill.
7. Your obligations to Us
7.1 Throughout the life of your subscription, You must cooperate with us and facilitate our compliance with our obligations under this Agreement. This includes but is not limited to:
(a) Being fully open with us as to any faults or defects in Your home and to make full disclosure to us of any repairs required to any part of the interior or exterior of Your home and any facts the existence of which, and knowledge of, might cause any Work scheduled to last longer than would otherwise be anticipated in advance.
(b) Providing all necessary power and a clean water supply for our use in the delivery of our obligations under this Agreement.
(c) Clearing any areas to be worked on of any personal effects, or other valuable items so as to provide a risk-free working environment for our tradespeople and to reduce any risk of damage to your possessions.
(d) Allowing us access to you home when we attend to carry out a function under this Agreement. This includes providing access to Your allocated Home Manager and any of our tradespeople that attend and agreeing to any reasonable request for access or for information made for the purpose of carrying out an obligation under this Agreement.
(e) You must pay the fees agreed at the outset of this Agreement, including any co-payment fees payable for Emergency and Ad Hoc repair visits where you have selected that option, or any fees agreed to on subsequent dates at the time and in the manner agreed.
(f) You are liable to pay for the cost of waste disposal and for parts and materials used in, or purchased for, the process of delivering our services to you.
8. Website access and security
8.1 Access to our website is provided on an “as is“ basis and on a “as available” basis. We may alter, suspend or discontinue our website or any part of it at any time. We do not guarantee that our website will always be available or that access to it will be uninterrupted. If we suspend or discontinue our website, We will try to give you reasonable notice of us doing so.
8.2 We undertake to process your personal data in accordance with Our Privacy Policy as made available elsewhere on this site.
9. Cooling off period
9.1 This Agreement may be cancelled within 14 days of the date of purchase without any penalty provided that no services have been rendered by us to You during that period. Any services rendered between the start of the Agreement and time of cancellation will incur the following charges. Where a tradesperson has visited the home, the subscriber shall be charged £360 including VAT per visit.
10. Duration of this Agreement
10.1 This Agreement shall last for a minimum period of 12 months, We call this the Initial Period. The Agreement cannot be cancelled during the Initial Period. If you want the Agreement to end on the exact date of the expiration of the Initial Period, You must give us notice to cancel at least two calendar months before the expiry of the Initial Period. For example, if you sign up on the 1st of January 2023 for an Initial Period of one year, and you want your membership to end exactly one years later on the 31st of December 2023, You must give us notice to cancel on or before the 31th of October 2023.
10.2 If You do not give us notice to cancel two calendar months before the expiry of the Initial Period, this Agreement will automatically renew on a monthly subscription basis until You give us two months notice of cancelation and that notice period has expired.
11. Changes to this Agreement
11.1 Save for the paragraph below, any changes to this Agreement unless they are minimal and/or not infringing on your rights, can only carried out with Your Consent. Where WPS+ seeks to make material changes to this Agreement, We must first write to You and give you at least one calendar months’ notice of any changes. You are free to refuse to accept the proposed changes in which case the old Agreement will remain in force for remainder of Your subscription.
11.2 During the Initial Period subscription prices cannot be increased by WPS+. Once the Initial Period has expired, WPS+ may increase prices once in any 12-month period and any increase shall be limited to a maximum of the CPI rate plus 2% per annum.
12. Cancelled or wasted visits
12.1 All visits can be cancelled by giving notice of one full days before the visit is due without any adverse consequence.
12.2 Where a visit is cancelled without giving one full days notice or where a visit is not cancelled but our employee is unable to access the property because there is no reply to the doorbell/knocking, the subscriber can book a replacement visit for the same purpose, but that visit must be at least 14 clear days in the future and at a time suitable for our convenience. Where in any 12-month period a second visit is cancelled less than one days before the scheduled time, or there is no access available, the subscriber shall forfeit the entitlement to a visit for the same purpose during the year in question.
13. Exclusions & limitations
13.1 WPS+ subscription is intended to keep subscribers’ homes in good repair. It is not intended or suitable for Works which are part of a home renovation or improvement process, and such Works are excluded from your WPS+ subscription. All subscribers are however entitled to a 10% for any work carried out by Walkers Property Services ltd.
13.2 WPS+ subscription repair service does not cover pre-existing conditions, that is: repairs where the fault, defect or cause of the repair arose prior to membership.
13.3 WPS+ repair service is not suitable for and does not include the repair of defects or damage which are caused by gradual long-term deterioration in performance, and/or caused by ordinary wear and tear or where the object of the repair has not been properly installed, maintained or serviced.
13.4 WPS+ subscription provides access to a bundle of home repair services. Whilst such works may be included as part of the subscription, parts and materials used to carry out the works, including cost of delivery, are not included and will be charged as extra.
13.5 Unless agreed in writing between WPS+ and you, You will be responsible for the cost of removal of waste from your home.
13.6 Where the collection and disposal of waste and/or the parts and materials are procured by or ordered by WPS+ on Your behalf they will carry a 20% handling fee on cost price.
13.7 WPS+ subscription includes emergency callouts as described above. Where the process of dealing with the emergency, including finding its cause, or the emergency event itself, has caused damage to other parts or areas of the home (for example a leaking pipe requires that ceiling be damaged to allow access for repair), the repair of such damage is not included in the Works that constitute an emergency callout.
13.8 WPS+ subscription includes Ad Hoc callouts as described above. Where the process of dealing with the repair, including finding the cause of the problem, or the repair event itself, has caused damage to other parts or areas of the home (for example a built-in defective cistern required old tiles to be removed and damaged), the repair of such damage is not included in the Works that constitute an Ad Hoc callout.
13.9 Emergency callout events and/or Ad Hoc callout events which are deliberately caused or permitted by the subscriber are excluded from the benefits of Your WPS+ subscription.
13.10 For the avoidance of doubt, services included or works apply exclusively to the home covered under this agreement as given to us at the outset. we refer to this as your home.
13.11 Your home includes fixtures and fittings but, save where expressly stated to the contrary, it does not include furniture, or any other possessions found inside or outside Your home and Services Included or Works do not apply to such articles.
13.12 Any repair or emergency event which is not mentioned in the text area of the Services Included or Services Included part of our website as being included in this Agreement is to be taken as being excluded. This exclusion applies to, for example, any repairs to the roof (save for emergency covering) or any other structural part of your home.
14. Jurisdiction and validity of Agreement
14.1 If any part of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of this Agreement shall not be affected.
14.2 This Agreement shall be interpreted under and governed by the laws of England and Wales.
2. A WPS+ subscription enables homeowners to call upon a number of pre-agreed home repair services referred to below as Services Included, in exchange for an ongoing monthly or yearly fee.
3. Dedicated Home Manager
3.1 During Your membership of WPS+, we will allocate a dedicated Home Manager to your account. This person will be responsible for managing your account and liaising with you on any repairs to be carried out on your home.
4. Ad Hoc callout visits
4.1 Ad Hoc callout visits are intended to deal with any non-emergency repair to your home which is listed in the "What's included?" section on the WPS+ information page on this website, provided that the defect is deemed by us to be capable of being repaired by one of our tradespeople within a continuous five-hour period including time onsite and time collecting parts, materials and disposing of waste. We endeavour to attend to Ad Hoc repairs within six days.
5. Emergency callout visits
5.1 An Emergency callout is intended to deal with a Home Emergency. A Home Emergency is an event that has a real risk to your health or a risk of causing immediate damage or further damage to your home or compromises your home’s security. Emergencies tend to arise from sudden and unexpected events and usually require immediate or almost immediate attention.
5.2 The purpose of a Home Emergency visit is to deal with the immediate emergency by neutralising or mitigating its effects, it will not repair the damage which results from investigating or mitigating the emergency. We aim to attend emergency callout visits within six hours.
6. Our Tradespeople
6.1 Your membership of WPS+ entitles You to multiple visits by our tradespeople to your home in order to carry out Services Included as agreed at the outset of this Agreement or as subsequently amended in writing. “Tradespeople” is the generic term we use to describe our employees and contractors who are made up of multiple qualifications, skills and professions including general home maintenance professionals, carpenters, decorators, plumbers, heating engineers, electricians, gardeners, plasterers and numerous other Trade professionals.
6.2 We undertake as part of this Agreement that whatever the particular Works that are scheduled to be carried out during a visit, the Tradesperson that attends Your home will always be appropriately qualified for that purpose and will carry out their Work with due care and skill.
7. Your obligations to Us
7.1 Throughout the life of your subscription, You must cooperate with us and facilitate our compliance with our obligations under this Agreement. This includes but is not limited to:
(a) Being fully open with us as to any faults or defects in Your home and to make full disclosure to us of any repairs required to any part of the interior or exterior of Your home and any facts the existence of which, and knowledge of, might cause any Work scheduled to last longer than would otherwise be anticipated in advance.
(b) Providing all necessary power and a clean water supply for our use in the delivery of our obligations under this Agreement.
(c) Clearing any areas to be worked on of any personal effects, or other valuable items so as to provide a risk-free working environment for our tradespeople and to reduce any risk of damage to your possessions.
(d) Allowing us access to you home when we attend to carry out a function under this Agreement. This includes providing access to Your allocated Home Manager and any of our tradespeople that attend and agreeing to any reasonable request for access or for information made for the purpose of carrying out an obligation under this Agreement.
(e) You must pay the fees agreed at the outset of this Agreement, including any co-payment fees payable for Emergency and Ad Hoc repair visits where you have selected that option, or any fees agreed to on subsequent dates at the time and in the manner agreed.
(f) You are liable to pay for the cost of waste disposal and for parts and materials used in, or purchased for, the process of delivering our services to you.
8. Website access and security
8.1 Access to our website is provided on an “as is“ basis and on a “as available” basis. We may alter, suspend or discontinue our website or any part of it at any time. We do not guarantee that our website will always be available or that access to it will be uninterrupted. If we suspend or discontinue our website, We will try to give you reasonable notice of us doing so.
8.2 We undertake to process your personal data in accordance with Our Privacy Policy as made available elsewhere on this site.
9. Cooling off period
9.1 This Agreement may be cancelled within 14 days of the date of purchase without any penalty provided that no services have been rendered by us to You during that period. Any services rendered between the start of the Agreement and time of cancellation will incur the following charges. Where a tradesperson has visited the home, the subscriber shall be charged £360 including VAT per visit.
10. Duration of this Agreement
10.1 This Agreement shall last for a minimum period of 12 months, We call this the Initial Period. The Agreement cannot be cancelled during the Initial Period. If you want the Agreement to end on the exact date of the expiration of the Initial Period, You must give us notice to cancel at least two calendar months before the expiry of the Initial Period. For example, if you sign up on the 1st of January 2023 for an Initial Period of one year, and you want your membership to end exactly one years later on the 31st of December 2023, You must give us notice to cancel on or before the 31th of October 2023.
10.2 If You do not give us notice to cancel two calendar months before the expiry of the Initial Period, this Agreement will automatically renew on a monthly subscription basis until You give us two months notice of cancelation and that notice period has expired.
11. Changes to this Agreement
11.1 Save for the paragraph below, any changes to this Agreement unless they are minimal and/or not infringing on your rights, can only carried out with Your Consent. Where WPS+ seeks to make material changes to this Agreement, We must first write to You and give you at least one calendar months’ notice of any changes. You are free to refuse to accept the proposed changes in which case the old Agreement will remain in force for remainder of Your subscription.
11.2 During the Initial Period subscription prices cannot be increased by WPS+. Once the Initial Period has expired, WPS+ may increase prices once in any 12-month period and any increase shall be limited to a maximum of the CPI rate plus 2% per annum.
12. Cancelled or wasted visits
12.1 All visits can be cancelled by giving notice of one full days before the visit is due without any adverse consequence.
12.2 Where a visit is cancelled without giving one full days notice or where a visit is not cancelled but our employee is unable to access the property because there is no reply to the doorbell/knocking, the subscriber can book a replacement visit for the same purpose, but that visit must be at least 14 clear days in the future and at a time suitable for our convenience. Where in any 12-month period a second visit is cancelled less than one days before the scheduled time, or there is no access available, the subscriber shall forfeit the entitlement to a visit for the same purpose during the year in question.
13. Exclusions & limitations
13.1 WPS+ subscription is intended to keep subscribers’ homes in good repair. It is not intended or suitable for Works which are part of a home renovation or improvement process, and such Works are excluded from your WPS+ subscription. All subscribers are however entitled to a 10% for any work carried out by Walkers Property Services ltd.
13.2 WPS+ subscription repair service does not cover pre-existing conditions, that is: repairs where the fault, defect or cause of the repair arose prior to membership.
13.3 WPS+ repair service is not suitable for and does not include the repair of defects or damage which are caused by gradual long-term deterioration in performance, and/or caused by ordinary wear and tear or where the object of the repair has not been properly installed, maintained or serviced.
13.4 WPS+ subscription provides access to a bundle of home repair services. Whilst such works may be included as part of the subscription, parts and materials used to carry out the works, including cost of delivery, are not included and will be charged as extra.
13.5 Unless agreed in writing between WPS+ and you, You will be responsible for the cost of removal of waste from your home.
13.6 Where the collection and disposal of waste and/or the parts and materials are procured by or ordered by WPS+ on Your behalf they will carry a 20% handling fee on cost price.
13.7 WPS+ subscription includes emergency callouts as described above. Where the process of dealing with the emergency, including finding its cause, or the emergency event itself, has caused damage to other parts or areas of the home (for example a leaking pipe requires that ceiling be damaged to allow access for repair), the repair of such damage is not included in the Works that constitute an emergency callout.
13.8 WPS+ subscription includes Ad Hoc callouts as described above. Where the process of dealing with the repair, including finding the cause of the problem, or the repair event itself, has caused damage to other parts or areas of the home (for example a built-in defective cistern required old tiles to be removed and damaged), the repair of such damage is not included in the Works that constitute an Ad Hoc callout.
13.9 Emergency callout events and/or Ad Hoc callout events which are deliberately caused or permitted by the subscriber are excluded from the benefits of Your WPS+ subscription.
13.10 For the avoidance of doubt, services included or works apply exclusively to the home covered under this agreement as given to us at the outset. we refer to this as your home.
13.11 Your home includes fixtures and fittings but, save where expressly stated to the contrary, it does not include furniture, or any other possessions found inside or outside Your home and Services Included or Works do not apply to such articles.
13.12 Any repair or emergency event which is not mentioned in the text area of the Services Included or Services Included part of our website as being included in this Agreement is to be taken as being excluded. This exclusion applies to, for example, any repairs to the roof (save for emergency covering) or any other structural part of your home.
14. Jurisdiction and validity of Agreement
14.1 If any part of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of this Agreement shall not be affected.
14.2 This Agreement shall be interpreted under and governed by the laws of England and Wales.
